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Chapter 16: Implementation, Chapter 17: The elements of engagement, Chapter 19: The Heart of the Matter. The last one...Finally!  *Our mistake is treating implementation as a fundamentally rational process. We believe that logical, step by step problem solving can bring the fulfillment or our plans.  *What we have undervalued is the power of engagement and dialogue.  *Eight practical ways for engaging people: -Open with Transparent Purpose and a Level Plsying field -Renegotiate Expectations about participation -Rearrange the room -Create a platform for openness and doubt  -Ask "what do we want to create together?" -Create a new conversation -Choose commitment and accountability -Focus on gifts (value each participant brought to the proceedings. *The way we contact and engage people around our expertise is an applied art and takes a hundreds forms. ¿te gustó el libro? Sí  ¿todo? no ¿aprendiste nuevas cosas? ¡claro!  ¿te sirve para tu trabajo actua
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